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FAQ - COVID-19

Customer Support

How can I contact customer support?

You can contact our customer support at laurasboutiqueonline@gmail.com

We have been experiencing a higher volume of emails than usual, but we will reply as soon as we can in the order that your email was received. 

 

Why haven't I received an email response yet?

We have been experiencing a higher volume of emails than usual.

For this reason our customer support is delayed.

We are working very hard to reply to all emails in the order that they were received. 

Please do not reply to the same email thread if you are waiting for a response. If you do then your email will be recognized as a new email and will delay our response.

 

Shipping/Tracking Updates

When will my order be shipped out?

Orders can take up to 48 business hours to be fulfilled and shipped.



Why hasn’t my tracking number updated?

There has been many delays from the USPS as well as our international shipping courier.

We have been experiencing many packages that have been shipped through the USPS that have not received tracking updates.

Your package may have been dropped off to the USPS for processing and shipping, but your tracking information may not show that it has been accepted into the USPS system.

We have experienced packages that have tracking numbers that do not update its location until it has been delivered and we have had packages delivered without ever having its tracking number updated.

Please allow 7 business days for your tracking number to update. 

If you do not receive tracking updates after the 7 business days, please contact our customer support at laurasboutiqueonline@gmail.com.



What should I do if my package shows delivered but I did not receive it?

Please allow 48 business hours after your tracking number shows delivered for your package to arrive. We have experienced some of our packages sent through the USPS may show they have been delivered before they have arrived. For this reason we ask for you to wait 48 business hours for your package to arrive. 

We want to remind you Laura’s Boutique is not responsible for Lost/Stolen packages.

If you have not received your package after 48 business hours from tracking number showing delivered, please contact our customer support with your order number (6 digit order number) at laurasboutiqueonline@gmail.com

 

What should I do if I have not received an email confirmation/update?

You may contact our customer support ( laurasboutiqueonline@gmail.com ) with the following information:

  • Full Name
  • Order Number (6 digit number)
  • Date of Purchase
  • Email Address 
  • Shipping Adress

We will use the information given to figure out why you haven't received an email confirmation/update, and correct any mistakes (if applicable).

We want to remind you that we do not adjust/change any information that is provided to us unless requested. We use the information that is provided by the customer and assume the information is correct.

 

Returns/Exchanges

What should I include for my return/exchange?

When you are sending a return/exchange please include the packing slip or a print out of the email confirmation showing your information and your order's information. 

We recommend to package your item in the original clear bag it was received in to protect the item. We will not be held responsible for any damages that may occur from the shipping process back to us.

You may leave a note in your package stating what you would like to return/exchange your item for.

If a note is not left, we will issue store credit to the email associated with your order. 

 

How long will it take for my return/exchange to be processed?

We are taking precautionary measures to keep our customers and family as safe as possible.

You can expect your return/exchange to be processed anywhere from 1-3 weeks from the date it was delivered. We want to make sure the packages are disinfected and handled properly with our customers and staffs health being our number one priority.

Once your return/exchange is processed we will send you an email update.

 

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