Our policy lasts 14 days for shipped orders(from delivery date) and 9 days for in-store pick ups from the date order, for store credit only. If the 14 or 9 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a exchange your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Items using discounted promo codes
All Swimwear is FINAL sale.
WHITE clothing are FINAL sale.
Bodysuits are FINAL sale.
ACCESSORIES are FINAL sale.
All items on SALE are FINAL sale.
Downloadable software products
Some health and personal care items
To complete your exchange, we require a receipt or proof of purchase. All exchanges that require shipping is at the expense of the customer for both ways to and from warehouse.
Please do not send your purchase back to the manufacturer.
All exchanges are final sale.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
2320 Peck Rd. City Of Industry, CA 90601
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.